Managing and leading the delivery of great experiences requires both rigor and flexibility in the face of constant change. It also requires making the right investments - in people, processes, and tools. 

In this session, we’ll experiment with activities co-developed by Adaptive Path and its clients ranging from Fortune 100 companies to small startups, and based on the collective experiences of all the design leaders in the room. We'll then examine the key elements that contribute to successful customer experiences: leadership, team building, decision-making, measurement, and value. 

We'll participate in hands-on activities designed to build skills and leave with a framework that participants can immediately put into practice.