Sara ortloff khoury headshotv3

For over 15 years Sara has built high performance teams that leverage design thinking to deliver a customer-centered future state vision, while simultaneously driving business impact through the execution and optimization of global user experience design solutions at scale.

As Vice President of User Experience Design and Research at Walmart Labs Sara is currently focused on leading the native app and web product design effort for a new commerce platform that combines the best of in-store and online features to deliver a breakthrough seamless shopping experience for Walmart, Asda and Sam’s Club customers around the world.

Before joining Walmart, Sara was the Senior Vice President and Creative Director for the User-Centered Design & Research group at Bank of America. Sara has held several leadership positions for design & technology consultancies, she was the Executive Creative Director and then Executive Director of an Internet Professional Services business unit for Organic. Before joining Organic, Sara was Vice President and Design Director for Ikonic. Over the past two decades, she’s worked directly with business leaders at Virgin Records, Sony,,, Microsoft, eBay, Home Depot, General Electric, Bank of America and Walmart.

Sara holds a B.F.A. in design from Pratt Institute, and an M.F.A. with a focus on interaction design from The Art Center College of Design. Sara is an industry leader, She presents talks on user experience strategy and design topics at industry conferences. She's lectured at graduate-level design programs and taught workshops in user-centered design and the art of storytelling. She is currently a member of The Collaborative Gain, The Design Authority and is a mentor for the CCA Design MBA program.

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