You can’t design an end-to-end experience unless you organized for it, too. To create coherent vision and transform end-to-end experiences, multidisciplinary teams need structures—goals, roles, and practices—that support awareness, understanding and ownership of the end user's journey. In this talk learn how Airbnb relies on journey mapping to inform better decisions and outcomes from experience design, and how they've organized their rapidly growing teams to better support their user's journey every step of the way.
Katie M. Dill
Head of Experience Design